Tag Center – user guide

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With THRON 6.6.0 we will launch our brand-new Tag Center. With a simplified navigation and clearer interfaces and commands, the new Tag Center enables you to better manage your taxonomy and grant you consistent product information across all your final channels and touch points.

 

Here we introduce the new THRON Tag Center through a detailed user guide that explain how to manage your taxonomy and moderate tags.

 

THRON new Tag Center will be online on November 30th, 2021.

Read the article on THRON Blog to know more about the new Tag Center.

Read the release note to discover what’s new on THRON 6.6.0.

[dropdown:How to manage classes]

  • How to create a new class. To create a new class, just click on the button NEW CLASS and write the name of the class in each language you need. You can create a maximum of 5 classes, 2 default classes (TOPIC and TARGET) and 3 custom classes.

     

     

  • How to disable a class. To disable a class, just click on the orange button near the writing “Active class”: the button will turn grey, and the writing “Disabled class” will appear. When a class is disabled, you cannot use its tags to enrich content and THRON will not collect statistics on those tags. This is a reversible action; you can re-activate a class in any moment.
  • How to delete a class. To delete a class, first you must disable it and then click on the button “Delete class”. Pay attention: this is a not reversible action. Once you have deleted a class, you will lose all the associations and statistics collected on its tags.

     

     

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[dropdown:How to assign permissions to roles]

Click on the button PERMISSIONS to assign permissions to platform roles for a specific class. From here, you can assign three different permissions on tags and classes: “Can view tags”, “Can tag users and content”, and “Can create new tags”. Platform Administrators own all three permissions and are the ones who can manage classes and see who created tags.

 

 

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[dropdown:How to configurate AI engines]

Click on the button ENGINES to configurate THRON AI engines for automatic tagging for a specific class. From here, you can activate and configurate two different engines: the Semantic one and the Behavior one.

  • Semantic engine. This engine analyses the meaning and extracts the main concepts of content you upload in THRON, turning them into tags. You can configure the degree of sensitivity with which the engine should create and assign tags to content.

     

     

  • Behavior engine. It analyses end-users’ interactions with content to create tags and automatically associate them with content and contacts. You can configure how often the engine should analyze these data and then create and associate tags.

     

     

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[dropdown:Tags section: overview]


Click on the button TAGS to manage a specific class. From this section, you can moderate tags and create new ones to maintain your taxonomy rich and consistent. The main dashboard of the TAG section is divided into two main areas: CLASSIFICATION TAG and TAG TO MODERATE.

  • The CLASSIFICATION TAG area contains your tags tree. Here you find already moderated tags: this can be considered your official taxonomy for what concerns that specific class. From here you can create new tags and metadata.

     

     

          • To create a new tag, click on the button NEW TAG on the high left corner and fill the window with the information requested.

       

       

          • To create a new Metadata, select a tag, click on the button “Create new” in the section “Tag related metadata” and fill the window with the information requested. You can also import metadata from other tags. In case a tag presents a high number of metadata,you can also change the metadata order.

         

         

  • In the TAG TO MODERATE area, you find all the tags that are not already part of your official taxonomy and that need to be moderated. There are two kinds of tags that need to be moderated:
      • those suggested by platform users who have the right to tag contents but have no access to the Tag Center
      • those suggested by AI engines.

    In order to make it simple to identify and moderate them, they have been divided in two separate sections (you can see them on the left side of this area) and identified by different colors (orange for those suggested by users, purple for those created by AI engines).

     

     

    Now, when you select a tag suggested by a user or an AI engine, you will be able to see its content associations at a glance. THRON will signal the number of content associated with that tag in case of associations with content over which you have no sufficient rights. 

     

     

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[dropdown:How to moderate tags]

Moderating a tag means choosing if a tag (suggested by a user or an AI engine) must be included in your official taxonomy, because it represents a useful element or piece of information for your brand or product dictionary. When you click on a suggested tag, you now have at your disposal the section “Add this tag to your taxonomy”, dedicated to tag moderation, just under the area of content associations.

 

 

From here, you can choose how to add the tag to your Taxonomy: as a new tag or through tag combination.

    • To add a suggested tag to the Class as a new tag, just click on the orange button INSERT in the “Add the tag” box. Now, you can choose if the new tag should be a parent tag or a child tag. In this second case, you need to select the parent tag from your tag tree. Then, click on Confirm.

 

 

    • In case your taxonomy already includes that tag or a tag with a similar meaning of the one you are moderating, you can choose to combine them. Click on the orange button COMBINE in the “Combine the tag” box and choose the destination tag. Then, click on Confirm. The destination tag (the tag already included in your official taxonomy with which you are combining the tag that need moderation) will be the one actually used in content, products and statistics.

 

 

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[dropdown:How to delete a tag]

To delete a tag (both those part of your official Taxonomy and those to moderate), select it and then click on the trash icon. This is a non-reversible action: together with the tag, you will remove also all its associations to content, products and users, child tags (in case of a parent tag) and the statistics collected until that moment. Before deleting a tag, remember to check all its associations: a dedicated window will show to help you identify content, product and metadata associations easily.

 

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[dropdown:How to delete a metadata]

To delete a metadata, select a tag. In the “Tag related metadata” section, click on the X icon near the metadata you want to delete.

  • In case the metadata is associated with other tags, it will not be deleted but just removed from the tag you selected.
  • In case the metadata is associated only with the tag you selected, it will be definitely removed.

This is a non-reversible action: together with the metadata, you will remove also all its associations to content. Before deleting a metadata, remember to check all its associations: a dedicated window will show to help you identify content associations easily.

When you remove a metadata from a parent tag, you are also removing it from its child tags. THRON will keep its associations with other branches of the tag tree. Metadata deleting is not possible in case of combined tags.

 

 

 

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[dropdown:Tagging content: what’s changed]

We renovated our Tag Center to make it simple for you to maintain your taxonomy consistent and to enable you and your team to tag content, products and users easily. For this reason, when you tag a content from its Edit Area, in the Tag List now you will find only those tags belonging to your official taxonomy and that have already been moderated from the Tag Center.

 

 

In case they do not find what they need, Platform users who have the right to tag content can suggest new tags. They just have to type a new tag and click on “Suggest tag > name of the tag”. The tag will be temporarily added to the content as a suggested one: mouse over it and you will see a pop-up that indicate that that tag is waiting to be moderated.

 

 

In case you are a Platform user and you need to suggest a tag for more than one content, you need to do it only the first time: when tagging the next content, you will find the new tag in autocompletion.

Note: Platform users will not be able to see or use tags suggested by other Users until they have been moderated by an Administrator.

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[dropdown:Filtering content by tags: what’s changed]

For the same reasons, also content filtering is now clearer and more consistent. When you click on “Tag” from the filters bar and click on the icon +, you will be able to filter content only using those tags belonging to your official taxonomy.

 

 

In case you are a Platform user and you just suggested one or more tags for one or more content – but they still need to be moderated by an Administrator - you can filter content using those tag just typing them in the filtering window: you will find them in autocompletion.

 

 

Note: Platform users will not be able to filter content by tags suggested by other Users until they have been moderated by an Administrator.

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